Shipping & Returns

Shipping Policy

Shipping charges for your order will be automatically calculated and displayed at checkout. Once your order has been shipped, you will receive an email notification containing the carrier information and tracking number. 

Free local pickup is available at our Rock Bay studio. We will contact you via email to notify you when your order is ready for pickup. Please note that pickup is by appointment only - we can’t guarantee that we will be in the studio if you drop by without an appointment.

At this time, we do not ship internationally outside of Canada and the United States.

 

Return Policy

As each of our light fixtures is carefully handmade, we do not accept returns or exchanges unless the item is defective or damaged. Please inspect your order upon receipt and contact us within 5 business days if there are any issues. We will always do our best to make it right. Return shipping costs are the responsibility of the customer. Once we’ve received and inspected your return, you’ll be refunded to your original payment method within 10 business days.